CURATE Crochet Box FAQs

The Boxes 

I'm a beginner, will I be able to make the projects?

I'm a firm believer in learning as you go, so I say yes! The boxes aren't designed specifically for beginners, but each kit contains a printed pattern, photo step-by-step pictures for the tricky bits PLUS a video explaining any unusual techniques or things you might not have come across before. I've got you!

When will my first box arrive?

All Curate Crochet Boxes are made to order, so when you first pay you are essentially placing a pre-order for next month's box, which is always posted out in the second week of the next month. So if you order between 1-30 May, for example, you will receive the June box shipping out on around 14th June. 

That means if you order right at the start of May, you will have a little longer to wait for your first box than someone ordering on the 30th May. But once you are signed up and more than 1 month in, you will receive a box every month!

Am I tied in for several months?

Nope. The subscription is rolling, so payment will automatically be taken each month, but you can cancel anytime or pause or skip a box if you need to.

Will you be selling boxes individually?

Boxes are made to order as part of your subscription, so I won't be making boxes available to buy as one-offs. The only exception to this is 1-month gift purchases if you have been bought a gift subscription or are buying one for someone else, there is a 1-month option. 

Can I gift someone a subscription?

You can! Gift subscriptions are available HERE. You can buy 1, 3, 6 or 12 month subscriptions, and we'll deliver a beautifully packaged crochet kit to your recipient each month until the gift period ends.

Why have I been charged twice before getting my first box?

When you sign up to Curate Crochet Box, your first payment will be taken on the day you first sign up. So if you sign up early on in a month, let's say 1 May, you are paying for June's box.

Your next payment will then be taken on the same day every month that you signed up on, so your second payment will be taken on 1 June for July's box. But don't worry, your first box will be on it's way or arriving very soon!

Shipping

What will the postage be for other countries?

All overseas orders will be posted with International Tracked shipping, 3-17 business days, via Royal Mail. UK parcels will be sent via Royal Mail 2nd class. 

UK	Free
Europe	£9.95
Canada and Rest of world	£17.95
Australia, NZ	£20.95
USA	£20.95

If your individual country is not listed here, shipping will be applied at checkout.

Is there an option to have my overseas package shipped un-tracked, to make it cheaper?

At the moment, no, the only option I'll be offering is tracked overseas shipping. However I do hope to be able to offer more options in the near future.

Do I need to be in when my parcel is delivered?

Curate Crochet Box will be delivered in a small parcel sized box, and will be too big to go through your letterbox. So you will need to take delivery of it as you would other parcels, but it will not require a signature.

Your Subscription

How do I create a customer account to pause, skip or cancel my box?

If you haven't yet checked out or purchased your subscription, the easiest way to do this is at checkout. Once you have paid a confirmation screen will open, scroll down on this page and select 'Manage subscription'. This will allow you to choose a password and create a customer account.

Next time you visit my website, you can log in by clicking the icon of the person in the top right of the home page.

I didn't create an account at checkout, how do I do it?

No problem! Visit the homepage of www.lottieandalbert.com and click on the icon of a person in the top right. This will allow you to create an account - be sure to use the same email address you used at checkout in order to see your subscription options.

I'm logged in to my customer account, how do I skip, pause or cancel?

Success! Scroll down the page until you see 'Manage Subscription' click this option and you will be shown a page with all your upcoming boxes. You can choose on this page to Skip (if you want to give a certain box a miss, are on holiday etc), Pause (this will pause all future orders until you unpause it), or Cancel (if you want to permanently cancel). 

When I signed up I was one of your first subscribers, and I received a lifetime discount. If I skip, pause or cancel, will I be able to sign up again for the same price?

If you pause or skip your boxes, your subscription terms will remain the same.

If you cancel and then want to re-subscribe at a later date, your subscription will be a new one and I unfortunately can't guarantee that you will receive the same discount.